FAQs

HOW DO YOUR T-SHIRTS FIT?

The unisex shirts have a fashion fit, which is slightly slimmer than the regular fit.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept most major credit cards (i.e., Visa, Mastercard, Paypal, etc.).

SHIPPING

We try our best to process all orders within four business days of receipt, but it can take longer due to COVID-19 and peak periods (holiday seasons, sales, etc.). You’ll receive a notification email with a tracking number once your order has shipped.

HOW TO DO I RETURN/EXCHANGE AN ITEM?

You may return and exchange most new, unused items sold within 30 days of your order.
If you are in need of an exchange or return, please contact itstarynstewart@gmail.com for further instructions.
All orders of sale items are final.

DO YOU OFFER REFUNDS?

Refunds are only offered to customers that receive the wrong or damaged/defective items. If you received the wrong item or a damaged/defective item, please contact us at itstarynstewart@gmail.com. We will immediately issue you a refund within 1 to 2 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
MY SHIRT DOESN’T FIT. CAN I EXCHANGE IT FOR A NEW SIZE?
No problem! To be eligible for an exchange, your item must be new, unused and in the same condition that you received it. Contact us at itstarynstewart@gmail.com within 30 days of initial order for further instructions.
Exchanges for a new size can be made once upon request.

MY ORDER NEVER ARRIVED, WHAT SHOULD I DO?

If you see a “delivery exception” on your tracking code or if you think your order has not arrived, don’t stress! Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, contact us via email at itstarynstewart@gmail.com and we will find out what happened and correct the situation for you.

I RECEIVED A DEFECTIVE ITEM.

We’re so sorry to hear that! Notify us as soon as possible at itstarnstewart@gmail.com and attach pictures to verify the problem. We will send you a new shirt(s) with expedited shipping (at no cost to you)!